Subscription and billing

The subscription is managed from Company → Subscription. Like the legal information, it is restricted to administrators.

Subscriptions are not open yet

Kimori currently runs on the free Découverte plan. The paid plans are visible in the app, marked “Coming soon”: they cannot be subscribed to yet. The rest of this page describes what to expect once they open.

The three plans

	Découverte	Pro	Pro Max
Per month	Free	€19 excl. VAT	€49 excl. VAT
Per year	—	€190 excl. VAT	€490 excl. VAT
Users	1	1	Unlimited
Registers	6	Unlimited	Unlimited
Deadlines	9	Unlimited	Unlimited
Templates	9	Unlimited	Unlimited

Annual commitment comes to ten months paid instead of twelve — two months free. The difference between Pro and Pro Max is the number of users: as soon as you want to work as a team, it is Pro Max.

The amounts shown exclude tax

VAT is not included in these prices. It is calculated and added at payment time, according to the country entered in your company information. A Pro plan at €19 excl. VAT is therefore billed at €22.80 for a French company on the standard rate.

Your VAT number

If your company is in the European Union and you have entered a VAT number in the company information, it is carried over automatically to the payment page. You can correct or complete it there before confirming.

That number determines how VAT is treated on your invoice. Better to enter it before subscribing than to put it right afterwards.

Tracking your usage

The screen permanently shows your consumption as used / limit for the four resources. That is where you see the ceiling coming before you hit it.

Archiving frees a slot

Archived registers do not count. Before changing plan because you are at 6 / 6, look at what you no longer track.

Subscribing

The “Subscribe” button takes you to a payment page secured by Stripe. Payment is by card. Kimori never sees your card number.

Once payment is accepted, the plan updates automatically, within moments — the update comes from our payment provider, not from your browser. No need to reload the page repeatedly.

If payment is declined, the message tells you why: balance, limit, expiry date. Your plan stays unchanged as long as nothing has been charged.

The name on your invoice is not quite the same

Kimori shows the plans as Pro and Pro Max. On the payment page, on your invoices and on your bank statement, they appear under their full names “Kimori Pro” and “Kimori Pro Max”. It is the same subscription.

Changing plan, cancelling, retrieving an invoice

Everything goes through “Manage my subscription”, which opens the Stripe billing portal. There you will find plan changes (up or down), payment method updates, invoice downloads, and cancellation.

The Kimori screen also offers direct access to “My past invoices”.

Cancelling — and changing your mind

A cancellation is not immediate: you keep access until the end of the paid period, then drop to the Découverte plan. The date is shown in plain sight.

Before you confirm, Kimori warns you if you will exceed the Découverte limits at that point, naming the resources concerned.

Cancelling never deletes your data

If you drop back to Découverte with 40 registers, you keep them all and can still consult and edit them. You simply cannot create new ones while you remain above the limit.

As long as the end date has not passed, the “Resume my subscription” button cancels the cancellation: the subscription will renew as normal, with no need to subscribe again.

If a payment fails

Three situations, three behaviours:

State	What happens
Payment being processed	Wait a few moments, confirmation is coming.
Last payment did not go through	Your access is maintained during the retries. Check your payment method.
Subscription unpaid	The subscription is no longer active. Update the payment method to restore it.

This point is worth stressing: an expired card does not cut off your access overnight. Several attempts are made over several days before the subscription genuinely falls into arrears.

Two possible blockers

• “Only an administrator can manage the subscription” — ask an administrator in your organisation.
• Unsupported country — Kimori is not yet sold in the country entered in your company information.